In nursing, which approach should be taken when discussing sensitive information?

When discussing sensitive information in nursing, communicating with empathy and clarity is essential. This approach helps to establish trust and rapport between the nurse and the patient. Empathy allows the healthcare provider to connect emotionally with the patient, acknowledging their feelings and concerns. Clarity ensures that the patient understands the information being shared, reducing anxiety and confusion.

Using technical jargon can alienate patients, as they may not fully understand the terms being used, which can impair their ability to make informed decisions about their care. Sharing information without consent violates patient confidentiality and trust, which is foundational to the nurse-patient relationship. Meanwhile, while written communication can be appropriate in some contexts, face-to-face discussions provide an opportunity for immediate feedback and emotional support, further supporting a compassionate approach to sensitive conversations.