When interacting with a client who speaks a different language, what is the best practice?

When interacting with a client who speaks a different language, finding an interpreter or speaking slowly is the best practice. Using an interpreter ensures accurate communication, as they can convey the message effectively in the client's preferred language. This helps to avoid misunderstandings and ensures that the client comprehends important information regarding their health and treatment options.

Speaking slowly can also aid in comprehension, especially if the client has some familiarity with the language being used. Slower speech can give the client time to process the information and formulate questions if needed, enhancing the overall communication process.

Using loud speech or complex language does not necessarily facilitate understanding and may create frustration for the client. Additionally, avoiding complex topics may lead to an incomplete understanding of the client’s health situation, hindering informed decision-making. Therefore, seeking an interpreter or adjusting speech pace are optimal strategies for effective communication in a multilingual context.